Conflict Solving

In most conflicts, neither party is right or wrong; instead, different perceptions collide to create disagreement. Conflict is natural and it’s up to you to respond to conflict situations quickly and professionally. Conflict can be very positive; if you deal with it openly, you can strengthen your work unit by correcting problems. Conflicting views give you a chance to learn more about yourself, explore views of others, and develop productive relationships. Clear and open communication is the cornerstone of successful conflict resolution. Managing diversity well can enhance conflict resolution. In this training you will learn how to deal with different types of conflicts and which are the best tools to approach them.